If you receive the following error message
when you attempt to remote into your server:

Then do the following:

  1. Go to Start on your local machine.
  2. Select Run.
  3. Type mstsc -v:AHD####.activehost.com /console ****Make sure to enter YOUR dedicated server name, it should be in the form of AHD####.activehost.com
  4. Enter the userid and password to login.
  5. On the server, go to Start.
  6. Select Administrative Tools.
  7. Select Terminal Services Manager.
  8. If you select This Computer in the menu on the left hand side, you will be able to view all users who are currently logged on to your server.
  9. Select the user(s) you wish to Log Off.
  10. Right click on one of the users and select Log Off.
  11. Do this for the second user also.
  12. After a couple of minutes, both users will disappear. If they do not, run through steps 9 – 11 again.

(to access the console session, do this:

start | run –   mstsc -v:0.0.0.0 /f -console
(replace the 0.0.0.0 with your ipaddress))